Training

 

Training is paramount in today’s environment, and this is no exception in our industry. All our staff are encouraged to improve there skills via our dedicated online training portal, (triplesssportal.co.uk).

Courses available on our dedicated portal:

Disasters

  • Bradford Fire 1985
  • Heysel Stadium disaster 1985
  • Hillsborough Disaster 1989
  • Love Parade 2010

Procedures

  • Pre-Event Routines
  • Searching Area
  • Searching People or their Belongings

Life Skills

  • Assertiveness
  • Careless Social Media in the Workplace
  • Communication
  • Face to Face Customer Service
  • Listening Skills

Health & Safety

  • Hazard identification and Risk control

Welfare

  • Dehydration (summer)
  • Dehydration (winter)
  • Food and your Mood
  • Good Hygiene
  • Hangover
  • OTC Medicine
  • Sleep
  • Sun and your Skin

FIRE MARSHALL

Fires may break out when least expected and it is important to know how to deal with these situations, not just as a fire marshal, but as an individual as well. This course covers basic fire safety and prevention steps, as well as the actions to take in the event of a fire, so as to improve overall fire awareness.

The course aims to equip all persons, as well as the fire marshal, with the knowledge and skills needed to properly deal with emergency situations. You will learn how to identify potential fire hazards, how you can minimise their risk, how to properly use a fire extinguisher and how to be reactive in any situation.

FACE TO FACE CUSTOMER SERVICE

Face to face customer service is a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective are essential.

In this course, you will learn how your attitude, verbal communication, and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.

Our portal is available to all our staff, (however you will need login details, email triplesssoffice@gmail.com for details).

Our training portal is also available for our clients staff, again email contact Sharon.

RQF (Regulated Qualifications Framework) Qualifications… .. .

Stewarding involves ensuring that customers attending spectator events remain safe. Stewarding is conducted at spectator events that are typically family-orientated, such as sports and music events and village fêtes. In addition to ensuring the safety of the customer, it is the responsibility of the steward to ensure that the event runs smoothly.